Frequently asked questions
Reservations, websites, photography and payments. Did not find an answer? Write to info@bruchma.cz or call +420 722 523 877.
Reservations
Do I need my own website?
No. Every venue also has a booking page of its own; put its link on Facebook, Instagram or Google Maps.
Who owns the guest data?
You do. We process it only on your instructions, under the data processing agreement you accept at your first sign-in. You can export or erase a guest's data at any time, and when you leave you get an export of all your data.
What about GDPR?
The system is ready for GDPR: a data processing agreement, a privacy notice for guests, export and erasure of a guest's data, and automatic anonymisation of old bookings (you choose after how long). Data is stored in the EU.
What if guests book by phone?
You enter the booking in seconds — and have every booking in one place.
Do guests get e-mails?
Yes: a booking confirmation, a reminder before the visit and a link to cancel or change. The texts are in Czech or English, as the venue chooses.
What if the system is down?
The service status and planned maintenance are on the status page. The booking widget on your website then shows guests your phone number.
How do I reach you when I need help?
Write to info@bruchma.cz or call +420 722 523 877. During the beta we answer in person.
Websites & photos
How long does a website take?
We will state the timeline in the quote, depending on the scope.
Will I see the website before it launches?
Yes. In the client portal you view a private preview of your website, in different designs if you like. Log in to the preview
Do you photograph properties too?
Yes — flats and houses for sale or rent, interiors and exteriors. More about photography
Can you build a website in several languages?
Yes. Language switching (Czech + 1 language) and each additional language are in the pricing.
Payments & contracts
Is the reservation system free right now?
Yes, during the beta with every feature and no commission. We will tell you about the terms after the beta well in advance, never retroactively.
Do I pay a commission on bookings?
No. No plan has a commission per guest.
Can I leave at any time?
Yes. When you leave you get an export of all your data. The Terms of Service of the reservation system are here.
Or just try it
Walk through a demo booking as a guest. Creating an account takes a few minutes.